Our great service at cookie can be broken down into the following 5 key areas:
We know what’s important, so you don’t have to:
This is just a basic list which will be tailored to your specific business needs. We can also keep an eye on other important things like your printer, firewall, router or switch.
When you set up a cookie support agreement, we come on site to meet any key contacts within your business and perform a health check and inventory of your existing systems. The aim of this report is not only to document the systems we will be supporting, but also to make recommendations around your current systems that will save you money.
Health check report to include:
Computers, servers and wires can be pretty soulless so we’ve made our service a bit more personal by allocating you your own account manager.
They will be your primary point of contact should anything ever go wrong. You will also be able to meet with them regularly to review past performance and to discuss any strategy plans for the future. We also provide an annual IT budget review so together we can plan for the year ahead.
At cookie we offer small businesses a fully managed IT support service. Think of us as an extension to your business. Our goal is to keep your business running smoothly so you never have to worry about IT again.
The first thing we'll do is set up a meeting with you. Our aim is to find out exactly what you need so we can offer the very best possible service.
We will also audit your existing equipment, this will help us get to grips with what we will be working with, it also offers us the opportunity to recommend any changes and upgrades we believe would be beneficial.
Now you know what we're all about. If you think we'd be able to help you, give us a call or drop us an email. Once we've ironed out a few bits of paperwork we'll get to work and have everything up and running in no time at all.
We are based in West London, conveniently located and well equipped offices to service our clients' needs
31 St Petersburgh Place,
Bayswater, London W2 4LA.
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